Returns & refunds
What the return policy covers
Within 14 days of delivery, you're fully covered if an item:
- arrived damaged,
- has a manufacturing defect,
- was mis-printed (wrong image, wrong placement, wrong product), or
- never arrived (lost in transit).
In any of those cases you choose a free replacement or a full refund — no return shipping, no restocking fee.
Because every item is printed just for you, there are no change-of-mind returns and no exchanges. Need a different size, colour or design? Place a new order. Digital purchases are final, except for technical problems with the file within 14 days, which we re-send or refund. The full text lives at returns.
- Tracking your order
- Buying from several stores at once
- Changing or cancelling an order
- How shipping costs are calculated
- Delivery times by region
- Where we deliver
- How to request a return or refund
- How digital downloads are delivered
- Can’t find or open your download?
- Payment methods we accept
- How checkout keeps your card safe
- Receipts and order confirmations
- Your pinpinmo account
- Writing reviews (and why only buyers can)
- Loyalty points: earning and redeeming