Payments & security
How checkout keeps your card safe
Your card details never touch pinpinmo's servers. At checkout, the payment form is served by Stripe and your card number travels encrypted, directly to them — we only ever learn that the payment succeeded.
- Stripe is a certified PCI Level 1 payment processor, the industry's strictest tier.
- Wallet payments (Apple Pay / Google Pay) never expose your real card number at all.
- Refunds are issued back through the same rails to your original payment method.
If you ever see a charge you don't recognise, email [email protected] with the amount and date — we'll trace it to an order immediately.
- Tracking your order
- Buying from several stores at once
- Changing or cancelling an order
- How shipping costs are calculated
- Delivery times by region
- Where we deliver
- What the return policy covers
- How to request a return or refund
- How digital downloads are delivered
- Can’t find or open your download?
- Payment methods we accept
- Receipts and order confirmations
- Your pinpinmo account
- Writing reviews (and why only buyers can)
- Loyalty points: earning and redeeming