Vera answers your customers 24/7

Vera is the Customer Success member of your AI team. She lives in the chat bubble on your storefront and answers shopper questions automatically, around the clock — product details, shipping costs and timelines, return policy, order status.

What she knows:

• Your live catalog — every product, price, variant and description, always current.
• The platform's real shipping and returns policies — the same facts published in the buyer help center, so her answers match what shoppers read elsewhere.
• Platform-wide mechanics like loyalty points and multi-store checkout.

What you see: every conversation is logged in Dashboard → Customer service. Read any thread in full — it's a surprisingly good window into what shoppers almost bought and what confused them.

What she won't do: Vera answers questions; she doesn't take irreversible actions. Refund decisions follow the guardrail levels you set, and anything outside her brief gets pointed to support with your store's context attached.

There's nothing to install or train — Vera is on every storefront from day one.