Orders and fulfilment — what you actually do

The honest answer: for most orders, nothing. The pipeline is fully automatic —

• Shopper pays → payment is processed by Stripe.
• Physical items go straight into production with our print partner.
• The parcel ships with tracking, and the shopper gets tracking emails automatically.
• Digital items deliver instantly by email.

Where you watch it: Dashboard → Orders shows every order's live status — paid, in production, shipped, delivered — with the same tracking your customer sees.

The parts that can involve you:

• Returns — damaged/defective/mis-print claims appear in Dashboard → Returns with the shopper's photos attached. Depending on your guardrail levels, your team either resolves them automatically or queues them for your call.
• Reviews — new reviews land in Dashboard → Reviews, where you (or your team) can reply.
• Customer questions — Vera handles these on the storefront; you read the transcripts in Customer service.

Money flow: each sale's production cost and actual shipping pass through at cost; the rest, minus the platform take rate, accrues to your balance — full breakdown in earnings.